Customer Support
Tell us more about your question or issue
I have a question about an order that I placed
714-524-0004
If you have recently placed an order, did not receive your order, or need information about shipping estimates.
I have a technical question about a product I purchased
714-975-9474
Call if you have a technical question about a product you have purchased or require software support.
I have a question about a product I am interested in purchasing
714-524-0004
If you require information about a product you recently purchased or need consultation on your next project, please contact our sales advisors.
Send us a message
Have a question or comment for our customer support team? You are welcome to contact us here. Questions submitted via this form will enter into our standard queue and will be responded to as soon as possible. If you are a customer with an urgent question, please call us at the number above.
Before calling us, you may want to check our list of most Frequently Asked Questions.
Warranty & Extended Maintenance
Each one of our products includes a one year standard warranty on all parts, labor, and shipping. After the first year, you can extend your purchase warranty or upgrade to Gold Maintenance for ongoing support.
Link4 warrants that the goods sold under this contract will be free from defects in material and workmanship for a period of 12 months after the date of purchase. This warranty will be limited to the repair and replacement of parts. Link4 shall not be responsible for replacement(s) or repair(s), that become defective from user negligence, modification, abuse, any types of improper usage or installation, acts of God and/or force majeure.
If the warranty lapses and there is interest to renew the warranty, a paid site visit will be required before pricing can be provided.
| Standard 1-Year Warranty | Gold Warranty Plan | Platinum Warranty Plan | |
|---|---|---|---|
| Duration | 1 Year | 1 Year | 3 Year |
| Phone Support (6am - 6pm PST) | Charges May Apply | Included | Included |
| Priority Phone Support | Not Included | One Hour or Less | One Hour or Less |
| After Hours Emergency Support | Not Included | Included | Included |
| Training by Phone | Charges May Apply | Maximum 2 Hours x 4 Sessions | Maximum 2 Hrs x 4 Sessions/year |
| Screen Sharing | Charges May Apply | Maximum 2 Hours x 4 Sessions | Maximum 2 Hrs x 4 Sessions/year |
| Replacement Hardware Cost | Included1 | Included1 | Included1 |
| Replacement Hardware Shipping | 24 Hours2 | 24 Hours2 | |
| Shipping Method | Ground | Next Day | Next Day |
| Firmware Upgrades | Not Included | Included | Included |
| Software Upgrades | Not Included | Included (Non-Cloud) | Included (Non-Cloud) |
| Maximum Renewal Years | Not Available | 53 | Switch to Gold Plan4 |
Note 1: Subject to limitations. See completed warranty statement for details.
Note 2: If product exists in inventory, product will ship within 24 hours. If product is not available a priority order will be issued to production for immediate completion and product will be shipped upon completion of unit.
Note 3: Renewal of Gold Maintenance Plan is subject to price increase.
Note 4: Platinum Plans may not be renewed. Those wishing to renew their maintenance plan will be given an updated price for the Gold Maintenance Plan for years 4 and 5.
Each one of Link4’s products comes with a standard warranty as outlined above. Only the Gold Maintenance Plan is subject to renewal.
Subject to certain exclusions and restrictions as outlined in its warranty statement, Link4 warrants that products sold will be free from defects in material and workmanship for a period of twelve (12) months after the original date of purchase from Link4. Link4 will, at its sole discretion, either repair the defective Goods or issue a credit against the purchase price of comparable replacement Link4 products. This warranty is limited to the repair and replacement of parts manufactured by Link4 and Link4’s labor and services necessary to repair or replace such Goods. This warranty does not cover, and Link4 is not responsible for labor costs to diagnose, remove, repair, reinstall, and/or program any product. This warranty shall be null and void, and Link4 shall have no liability under the terms of this warranty if the product, or system was not installed by an authorized Link4 dealer, distributor, or a certified commercial control system service provider. For complete details of the Link4 product warranty see Link4 Corporation’s Terms and Conditions of Sale.
If the warranty lapses and there is interest in renewing your warranty, a paid site visit will be required before pricing can be provided.
Return and Exchange Policy
Read the complete listing of Link4 Corporation’s Terms and Conditions of Sale.