Warranty Table Test

OFFERINGSSTANDARD WARRANTY
(without site visit)
STANDARD WARRANTY
(with site visit)
PURCHASED
3-YEAR WARRANTY
PURCHASED
5-YEAR WARRANTY
PURCHASED
3-YEAR MAINTENANCE
PURCHASE TIME FRAME
START DATE
N/A
From ship date for 12 month duration
N/A
From site visit for 12 month duration
At the time of purchase
From ship date for 38 months or from site visit for 36 months
At the time of purchase
From ship date for 62 months or from site visit for 60 months
Anytime
From ship date for 38 months or from site visit for 36 months
DURATION1-Year1-Year3-Years5-Years3-Years
RENEWABLEN/AN/ANon-renewable
Purchase maintenance plan
Non-renewable
Purchase maintenance plan
Renewable
Re-purchase additional maintenance plan
PHONE SUPPORT
(6AM - 6PM PST)
2-hours free*
Additional hours - Fee
5-hours free*
Additional hours - Fee
IncludedIncludedIncluded
PRIORITY PHONE SUPPORTNot Included3-hours or less response time (during office hours)1-hour or less response time (during office hours)1-hour or less response time (during office hours)1-hour or less response time (during office hours)
AFTER HOURS
EMERGENCY SUPPORT
Not IncludedNot IncludedIncludedIncludedIncluded
STANDARD TRAINING
BY PHONE
Fees ApplyMax 2 hours free*
Additional - fees apply
8 hours / year*
Max 2-hour sessions
8 hours / year*
Max 2-hour sessions
8 hours / year*
Max 2-hour sessions
SPECIALTY & AUX CONTROL
PROGRAMMING
Fees ApplyMax 2 hours free*
Additional - fees apply
8 hours / year*
Max 2-hour sessions
8 hours / year*
Max 2-hour sessions
8 hours / year*
Max 2-hour sessions
SCREEN SHARING OR
CLOUD PING SUPPORT
Not IncludedMax 2 hours free*
Additional - fees apply
8 hours / year*
Max 2-hour sessions
8 hours / year*
Max 2-hour sessions
8 hours / year*
Max 2-hour sessions
CLOUD UPDATESIncludedIncludedIncludedIncludedIncluded
FIRMWARE UPDATESNot includedNot includedIncludedIncludedIncluded
LINKCONN UPGRADES †Not includedNot includedIncludedIncludedIncluded
FREE SITE VISITNot includedNot includedMax (1) 2-day site visit
Included if warranty price over $20,000
Max (1) 2-day site visit
Included if warranty price over $35,000
Not included
REPLACEMENT HARDWARE COSTIncluded ¹
(Only for L4 produced products)
Included ¹
(All parts)
Included ¹
(All parts)
Included ¹
(All parts)
30% discount off list price for parts
REPLACEMENT HARDWARE SHIPPINGWithin 3-days if parts in stock
Ships Ground
Within 3-days if parts in stock
Ships Ground
24 hours ²
Ships Next Day
24 hours ²
Ships Next Day
24 hours ²
Ships Next Day