Warranty Table Test
| OFFERINGS | STANDARD WARRANTY (without site visit) | STANDARD WARRANTY (with site visit) | PURCHASED 3-YEAR WARRANTY | PURCHASED 5-YEAR WARRANTY | PURCHASED 3-YEAR MAINTENANCE |
|---|---|---|---|---|---|
| PURCHASE TIME FRAME START DATE | N/A From ship date for 12 month duration | N/A From site visit for 12 month duration | At the time of purchase From ship date for 38 months or from site visit for 36 months | At the time of purchase From ship date for 62 months or from site visit for 60 months | Anytime From ship date for 38 months or from site visit for 36 months |
| DURATION | 1-Year | 1-Year | 3-Years | 5-Years | 3-Years |
| RENEWABLE | N/A | N/A | Non-renewable Purchase maintenance plan | Non-renewable Purchase maintenance plan | Renewable Re-purchase additional maintenance plan |
| PHONE SUPPORT (6AM - 6PM PST) | 2-hours free* Additional hours - Fee | 5-hours free* Additional hours - Fee | Included | Included | Included |
| PRIORITY PHONE SUPPORT | Not Included | 3-hours or less response time (during office hours) | 1-hour or less response time (during office hours) | 1-hour or less response time (during office hours) | 1-hour or less response time (during office hours) |
| AFTER HOURS EMERGENCY SUPPORT | Not Included | Not Included | Included | Included | Included |
| STANDARD TRAINING BY PHONE | Fees Apply | Max 2 hours free* Additional - fees apply | 8 hours / year* Max 2-hour sessions | 8 hours / year* Max 2-hour sessions | 8 hours / year* Max 2-hour sessions |
| SPECIALTY & AUX CONTROL PROGRAMMING | Fees Apply | Max 2 hours free* Additional - fees apply | 8 hours / year* Max 2-hour sessions | 8 hours / year* Max 2-hour sessions | 8 hours / year* Max 2-hour sessions |
| SCREEN SHARING OR CLOUD PING SUPPORT | Not Included | Max 2 hours free* Additional - fees apply | 8 hours / year* Max 2-hour sessions | 8 hours / year* Max 2-hour sessions | 8 hours / year* Max 2-hour sessions |
| CLOUD UPDATES | Included | Included | Included | Included | Included |
| FIRMWARE UPDATES | Not included | Not included | Included | Included | Included |
| LINKCONN UPGRADES † | Not included | Not included | Included | Included | Included |
| FREE SITE VISIT | Not included | Not included | Max (1) 2-day site visit Included if warranty price over $20,000 | Max (1) 2-day site visit Included if warranty price over $35,000 | Not included |
| REPLACEMENT HARDWARE COST | Included ¹ (Only for L4 produced products) | Included ¹ (All parts) | Included ¹ (All parts) | Included ¹ (All parts) | 30% discount off list price for parts |
| REPLACEMENT HARDWARE SHIPPING | Within 3-days if parts in stock Ships Ground | Within 3-days if parts in stock Ships Ground | 24 hours ² Ships Next Day | 24 hours ² Ships Next Day | 24 hours ² Ships Next Day |