Customer Training Program

Please contact Link4 Customer Support at 714-975-9474. Our team of technical experts will guide you on setting up your Pearl controller and Cloud account.

FAQS

1. What should you do first if your Pearl controller shows as offline?
  1. Unplug the Ethernet cable from the top of the controller.
  2. Turn off the controller completely using the power switch.
  3. Wait at least 5 seconds before turning the controller back on.
  4. Turn the controller back on using the power button.
  5. You can check the internet status on the controller’s Cloud Diagnostics screen.
  6. The controller’s cloud status should change to “online.”
2. Can a controller be associated with more than one account?

For security reasons, each controller can only be linked to one account to protect data access.

3. I can't log in to my Cloud account. What should I do?

If you have entered the correct registered email and password and you still cannot log into your Cloud account, click on Forgot Password and follow the instructions.

4. I have forgotten my registered email address. What should I do?

Please contact Link4 Customer Support and provide your gateway ID. We will assist you promptly.

5. Can I connect multiple controllers to my account?

Yes, you can connect multiple controllers to your account.

6. Can multiple users access the same controller?

Yes, if you have granted them third-party permissions, multiple people can access the same controller.

7. How do I connect my controller to the Cloud?

Use the Ethernet cable to connect your controller to the Cloud. 

8. Can I control multiple sites or greenhouses?

Yes, the Cloud allows you to add multiple controllers and group them by greenhouse/site.

9. Where can I find the controller manual?

You can find it on the Knowledge Base here.

10. How will I know which alarm alert I received?

If there’s an issue such as an incorrect sensor temperature reading, missing sensor data, or an error in irrigation, heating, or cooling stages, an exclamation mark (!) icon will appear next to the specific option where the error occurred. You will also receive an email notification alerting you to check and resolve the issue. 

0